Telephony

Choosing a Business Phone System: Hosted, Teams or Your Own PBX

Many small businesses are replacing their phones because they have to. The traditional telephone network (the PSTN), which carries analogue and ISDN lines,

Choosing a SIP Trunk Provider and Getting Memorable Local Numbers

By John Rowlinson If you run your own phone system, such as 3CX or a similar IP PBX, you still need two things before anyone can ring you: a connection to th...

Choosing a Telephony Provider for Your Small Business: The Main UK Options

By John Rowlinson I run a small UK business and have used several phone systems over the years. These days I run 3CX. Before I write about setting that up, t...

How to Push a Company Phonebook to Yealink Desk Phones Automatically

By John Rowlinson If your office uses Yealink desk phones, you can have the handsets look up callers in your own customer and supplier list without typing co...

How to Push Your Company Phonebook to 3CX

When a customer rings and their name appears on the handset before anyone answers, the call gets off to a better start. Staff know who is calling, and they

The Phone Line Switch-Off: What Small Businesses Need to Do

If your business still uses a traditional landline, it is going to change. The UK's traditional landline telephone network, the PSTN (Public Switched Telep

Using the 3CX AI Receptionist to Stop Spam and Sales Calls

I run a small property business in the UK, handling repairs and lettings. I wanted to keep cold calls about Google listings and energy deals away from the pe...

Why Your Business Phones Don't Show Who's Calling: Locked Handsets Explained

By John Rowlinson A customer rings, the desk phone lights up, and all you see is a string of digits. You pick up without knowing whether it is your best clie...